Mr. Charles D Williams

Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts

Tuesday, July 8, 2014

Billing Per Request

The current conditions require a business minded discipline. All time is of value and deserving. Cost is a fact of business. The only price that makes any difference is one that is or can be paid repeatedly. We stand firm in our pricing structure because we hear the truth. It sounds too good to keep true.

I am asked all the time "what do you charge for car service?" My newly accepted response is now and official.  "I charge enough to drive you every day two times." The purpose of any fee structure is accountability.

The person at the bar has had one last drink for the road too many. A cab ride home for this individual expenses anywhere from $48-$80 one way and less than 30 minutes drive time. This scenario does not work for all cases. This is one of those , "could have planned it better" examples from life. If this is a routine 3-4 times in a day or a week this cost adds up quick. The question is why.

Why does it cost so much? Well the answer is simple. The service has a highly regarded value of purpose. Time, comforts, & distance are the values of any car service program. Fuel and equipment eat up 79% of business expenses.
Currently at a rounded $4 & $5 per gallon fuel charge with average 15 - 22 miles per one gallon a simple 10 mile one way drive n drop costs about $12.50 no gratuity or $15 with gratuity. The reasoning is simple. Every measure of fuel,time, & distance is and must be accounted for.

Your one way is actually a two way. The driver must return to the starting point. The 10 mile drive is 20 mile round trip cost which means double. Time adds an equivelant of a half gallon.

2.5 X $4-$5 Totals a value of at cost. Gratuity is traditional 10%-15%. Now as a rule your cost is close to One Gallon of Gas multiplied by 2.65. Let's try this formula to validate accuracy.

18 miles one way multiplied by 2.65
$47.7@cost. The billing will read as $90-$100 rounded up. The opportunity was minimized by the distance and the time. This provides a rebound effect of recoupment so that accountability is met fully.

Now let us get into a month service for one client with 7 appointments. Each appointment is inside 6.3-8.0 miles. On a drive by drive basis this scenario is good for business. The total adds up for invoicing and can become a challenge to collect at full cost. 100 miles can cost $265-$340 give or take tolls and fees such as parking, ammenities and reroutes.

What eye enjoy is knowing you are charged accountably well. This mere honesty formula covers 80% of common drives with average rush hour traffic. Trust and assurance of service stamp this brand as a worthy option for the individual requiring a v.i.p. smile of service. We get you there because we care. We care to grow. We care to survive. We care to drive.

If you think you should not have to pay for any portion of the process involved with meeting expectation of service you can request a full itemization of billing which entails all calculations involved in final billing of service.

*Includes All: drive time miles, fuel or refuel, tolls, parking, gratuity, ammenities, preparation of vehicle such as detailing, passenger count, extended stay of service, attire, and courtesy.

A traditional cab ride does not assist with anything other than to and from destination driving. You may actually need customer service styled driving with a smile.
-Mr. Charles-

Saturday, January 11, 2014

"2014" Let Me Help You With Driving Away The Worries!

There is nothing like a fresh start on a winters day. Thank you in advance for trusting this brand with your need of transportation and concierge service. We are full of excitement in this year as we progress towards an innovative way of rendering services. Technology is a wonderful start in connecting with those in need traveling the Dallas and Fort Worth metropolitan areas.


We think of all our client's as family. We know and understand the balance required between business and personal, so trust when it is said we get you there because we care. Family is the only nucleus known to man in which you can trust the family to be as each individual role supplies.


My role here today is one of connect. I am an interface as well as a direct line to service your transportation need. The integrity is held in the honesty which for me is simplicity. I pick you up and take you to your destinations and bring you back if required by you the client.


There are no hidden service fees when utilizing this service. We utilize a flat rate formula based on start to finish destinations. We gauge our formula on round trip miles. We took a poll and a survey and the data revealed out of 369 clients more than 85% preferred to pay a flat rate. Well we listened to your voice and heard you loud and clear.  


This is the revised formula now utilized to bill you correctly based on the total round trip mileage used to transfer you to your destination point.


$4=Fuel -per gallon
16miles=$4
If your destination is 64 miles round trip your cost is $16
Gratuity is always welcome
A+B=C  "C" equals $20


The previous formula used was based on a per mile basis as each mile is equal to $1. IF we use the older model you pay 3 times more on a per mile basis. The previous example would actually cost a total of $64.

Again we appreciate your time, your trust, and your patience as we groom this brand to fit our style of clientele. You are top notch thus we strive to be top notch. You are the inspiration for this brand and we thank you all for your continued support.